FAQ

Why choose Pooch's Yard?

Pooch’s Yard - Doggy Day Care LTD offers a industry leading and multiple award winning doggy day care used by over 100 Poochs a week. We recently won 2nd best doggy day care in the entire UK hosted by the Dog Friendly Awards at the Kennel Club HQ in London. Our approach to dogs is that of treating them like our very own. Each pooch a day receives top quality care and attention from our fantastic team through physical and mental stimulation. Our knowledge and passion on dog breeds allows us to tailor activities for each individual dog. Our new and expansive site is perfect for all dogs, from super confident to nervous, with lots of space for dogs to run around, play, interact and socialise.

What age can puppies join?

We can accept puppies from the age of 12 weeks and once they have received their full vaccinations from the vet, we will need to see proof of these vaccinations upon your pups first day with us.

How do I register for your services?

Firstly thank you for considering Pooch’s Yard, we are always grateful that customers trust us with their family members.Under the Day Care link at the top of our website you will find the bookings tab, this will take you to a short webpage explaining to click the book now button, this will take you to our state of the art booking system where you can create a customer and pet profile. Upon completion of the simple questions you will have access to a calendar view to book your dogs in for our services. Of course if you get stuck you can always contact us via phone on 01842 646 006 or email on info@poochsyard.uk to book or get help to set up your account.

My dog is lead reactive does this matter?

Not necessarily, we actually have helped many dogs with these issues and pride ourselves on our introduction method that ensures all dogs of all traits can integate into our day care family, we have all day to help dogs and never rush the process. It’s best to talk to our team in person so we can help in a more personalised and tailored way. Our highly experienced team have worked with hundreds of dogs and are trained to a high level to deal with all manners of behaviours, so rest assured your pooch is in the perfect hands.
We also work closely with various dog trainers so if you are looking for help with this issue then we could all point you in the right direction.

Can I meet the team before joining?

Of course, feel free to pop into our day care at anytime and you can have a chat with us and meet the team. We encourage this, as after all, its the team you’re choosing to care for your loved family member and we understand you want to be able to trust them implicitly.

My dog is anxious/nervous can you help?

Of course, we actually have helped countless dogs with these issues and pride ourselves on our introduction method that ensures all dogs of all traits can integate into our day care family, we have all day to help dogs and never rush the process. It’s best to talk to our team in person so we can help in a more personalised and tailored way. Our highly experienced team have worked with hundreds of dogs and are trained to a high level to deal with all manners of behaviours, so rest assured your pooch is in the perfect hands.

Does my dog need to be neutered to attend?

Not at all. We do have ‘rules’ when it comes to intact dogs and bitches but as long as your dog doesn’t cause or react aggressively we are happy to accept them into our day care. For bitches we just ask all owners to be vigilant when it comes to seasons and when a season commences we ask that you do not attend the day care for a minimum of 4-6 weeks. (Further details and help can be provided).PLEASE NOTE - We will not accept dogs in season wearing nappies, pads etc, this is highly irresponsible dog handling and will not for a second put your dog or anyone else’s dog at risk, no matter on staffing levels these things can unfold very very quickly.

I'm not great with online, can I book another way?

Of course, online booking systems aren’t for everyone and we can’t blame you, sometimes a good chat over the phone is better or better than that, feel free to pop down and chat with us in person, any of our team would be more than happy to help.

When can I drop my dog off?

We open at 7am and this is also our earliest drop off time, but you are welcome to drop off anytime throughout the day that suits you.Please also note our latest pick up time is 6:00pm, all customers are asked to collect their dog previous to this time, to allow staff to clean the day care for the next day.

Do you offer discounts to multiple dog households?

We certainly do, we understand that even dogs from multiple pet housholds need socialising and have a good play at day care with other friends, therefore if you have multiple dogs, upon booking via our website you can select multiple discounts to be applied at the end of the booking request.

Have you got experience with my breed?

Our team have a combined 20+ years experience with dogs and one of our directors is a dog behaviourist and has worked with countless breeds. We also pride ourselves on knowing a great deal about lots of breeds and our team are regular attenders of Crufts to learn as much about different breeds as possible. There is a great chance that our team know about your breed and their traits.

Frequently Asked Questions

7:00 AM - 6:00 PM

7:00 AM - 6:00 PM